COVID-19 Information

For more information regarding Tosoh Bioscience Global Operations, please read the March 22, 2020 COVID-19 statement from Masanobu Kasai, Ph.D., Senior General Manager, Tosoh Bioscience Division and Vice President, Tosoh Corporation.

As COVID-19 continues to profoundly impact the lives and operations of our customers, communities and employees, Tosoh Bioscience LLC has taken the necessary steps to ensure business continuity for our customers in North and South America. We certainly understand the need for our Process Media, U/HPLC Columns, and GPC systems and detectors in many essential life sciences and biotechnology manufacturing and are committed to deliver these products to our customers.

Currently, our manufacturing and supply chain operations continue functioning as normal. Our Sales and Technical Support teams are working remotely and are able to easily interact via virtual platforms to answer any inquiries and provide support and training. Our Field Service Engineers are available via remote support and are capable of dispatching spare parts to our customers at any time. Our Customer Support staff are also available within our office hours to address matters related to ordering and shipments.

Please reach out and keep in touch with us using one of these numbers/communication platforms:

Sales: Determine your account representative contact information on these pages:
U/HPLC Columns and Process Media Sales Team
GPC Systems and Columns Sales Team

Technical Support:
US/Canada Toll Free: 800-366-4875
techservice.tbl@tosoh.com
EcoSECsupport@tosoh.com

Customer Service:
(866) 527-3587; (614) 317-1934
biosciencecustomer@tosoh.com
Hours:
8:30AM-8:30PM Eastern time
Monday through Friday

LinkedIn: https://www.linkedin.com/company/tosoh-bioscience-sep/
Twitter: https://twitter.com/TosohBio

We will continue to closely monitor the situation and do all we can to ensure the best service for our valued customers.